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Windows 10 Update Makes Files Disappear

Windows 10 Update Makes Files Disappear

The large Windows 10 October 2018 Update was formally launched publicly final week and as we reported earlier, it brings a couple of up to date options like improved Storage Sense, a Your Pictures desktop pin, an up to date Emoji panel, extra Fluent Design consumer interface enhancements, multitasking Units, and improved recreation modes.

Nevertheless, in case you’re trying to apply the replace as quickly as you’ll be able to, please rethink. A number of stories have surfaced citing main issues which are severely affecting quite a lot of customers.

Bugs after an replace are nothing new, in fact, and Microsoft has had its share of them with every main replace it appears. Across the similar time final yr, individuals have been complaining that the Fall Creators Update was making “certain apps disappear.”

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Now, the bug with the Windows 10 October Update seems to be extra extreme — it is inflicting individuals to lose an enormous chunk of their information! Learn on and study why that is occurring and what Microsoft is doing to resolve the difficulty.

October 2018 Update suspended

Microsoft has abruptly stopped the rollout of its newest main Windows 10 replace, named the October 2018 Update, merely 4 days after its launch. The suspension is because of reviews of consumer complaints of lacking information after the replace. The rollout of the replace shall be on maintain whereas the corporate is investigating the studies.

Microsoft additionally up to date its Windows 10 Update Historical past web page accordingly to verify the suspension:

“We have paused the rollout of the Windows 10 October 2018 Update (version 1809)* for all users as we investigate isolated reports of users missing some files after updating.”

Whereas the extent of the difficulty is just not recognized (I’ve efficiently up to date my Windows 10 machine myself with no points), the suspension of the replace rollout is troubling. Are there extra unknown bugs within the launch which will have an effect on us down the street?

What might be inflicting the bug?

As of this time, there’s nonetheless no particular approach to inform if the replace bug goes to have an effect on your information, however there’s now sufficient proof from Twitter, Reddit and Microsoft’s help pages that means some probably culprits.

In response to some consumer investigations, the bug appears to have an effect on individuals who used the Windows Update Assistant or manually downloaded and utilized the October 2018 Update disk ISO picture as an alternative of ready for Windows Update to roll it out to their PCs.

For instance, a number of Reddit customers famous that the information of their “Documents” folder have been deleted after manually putting in the replace.

One Reddit grievance learn: “This happened to both of our Win10 pc’s. It doesn’t bother me since i mainly use macbook, but my wife lost all her photos and documents from past five years. Anything we can do to get them back? (Files are not in onedrive, windows.old etc folders),”

One other Reddit consumer wrote: “I lost my D:Document folder. It is not configured as a documents library and it’s not even in system drive! I do not have backup for this because I think the system upgrade should never ever touch [a] non-system drive.”

Maybe extra troubling are the stories stating that the bug existed even on the Windows Insider preview variations of the replace. Is not this exactly the factor beta testing is for?

Lacking your information? This is what Microsoft needs you to do

To deal with the problems, Dona Sarkar, the Windows Insider chief, tweeted that anybody who’s affected by the “missing files after update” drawback ought to name Microsoft’s help line since “they have the tools to get you back to a good state.”

Learn how to contact Microsoft Help

Within the meantime, in case you are affected by this knowledge loss, Microsoft recommends that you simply “minimize the use of the affected device” and call the corporate instantly at its help quantity, +1-800-MICROSOFT.

Non-U.S. residents can even discover a native quantity with this hyperlink. You may also contact Microsoft’s help staff by way of this on-line chat web page. 

Necessary: When you’ve got manually downloaded the replace and it is ready to be utilized, please do not set up it and as an alternative, look forward to Microsoft’s subsequent launch.

Spoiler alert: There isn’t a “special” software

That sounds nice, however some customers declare that there are literally no “special tools” which are being provided. Microsoft help is just telling affected customers to make use of System Restore to roll again the replace or provoke NTFS File Restoration software program if restoring does not work.

“The Level 1 agents just tell you to run System Restore which relies on a restore point being created prior to the upgrade. Creating a restore point before upgrade is the default behavior, so it looks like if you have a restore point, you’re good to go.” the Reddit consumer posted. “The only cases where this will be broken is if you had previously manually disabled the system restore feature.”

In that case, tech help escalates to L2, who can then do quite a lot of issues together with remoting into your system, seeing if backups exist, and probably stepping via the NTFS file document restoration course of. Success of this course of depends on freed sectors of the HD not being overwritten, so presumably that is the rationale for advising people to not use the system.”

Defer or postpone Windows updates

If you’re the kind of person who wants to wait and see if a particular Windows update has machine-breaking bugs before you apply it, you can try and delay your updates. Here’s how.

Windows 7 or 8.1

It’s quite simple to stop Automatic Updates on Windows 7 or 8.1. Just go to Start >> Control Panel >> System and Security, then click  “Flip automated updating on or off” under the Windows Update section. Just set this setting to “By no means verify for updates (not really helpful)” then click OK.

Windows 10 Pro or Enterprise

If you have Windows 10 Pro or Enterprise, you can defer or postpone for a few months.

To adjust this schedule, click the “Update & Safety” icon under Settings and go to the “Windows Update” tab. You’ll see what updates are available. Click on “Superior Choices.”

Here, there’s the “Defer function replace” option to postpone certain updates. Don’t worry if you can’t find this option if you have the Windows 10 Home version since deferring updates only works for the Pro and Enterprise versions of Windows 10.

Windows 10 Home Edition – use Metered Connection

With the Windows 10 Home Edition, there’s no real way to turn off Automatic Updates.

Windows 10 Home users are limited to what they can do with updates but you can slow them down by toggling Metered Connection to “On” under your Network settings.

Since a Metered Connection is designed to save bandwidth, Windows won’t automatically download the updates.

Here’s how you do this:

  1. Search for “Change Wi-Fi settings” on your taskbar.
  2. Click on “Superior Choices.”
  3. Toggle “Metered Connection” to On.

Remember that this solely works for those who’re related by way of Wi-Fi. In case your pc is related by way of Ethernet cable, you will should change to a Wi-Fi connection to get the metered connection choice.

Word: Want extra Windows 10 Update troubleshooting ideas, click on right here to take a look at the information.

This is the reason it is necessary to all the time again up your knowledge

These days, making use of updates may be nerve-wracking affairs. You simply by no means know if there are any system-breaking bugs that made it to the general public launch. When you’ve got skilled Windows crashing after an automated safety patch or Windows replace, you should do that.

Backing up your pc merely signifies that you are making a replica of the whole lot on there. You are able to do that by copying folders and information out of your C drive, for instance, to a DVD or flash drive. In case your pc crashes for any cause, together with proper after a Windows replace, you possibly can retrieve your backed up information. You can too save paperwork to the cloud.

Our sponsor IDrive is not your on a regular basis backup service. You need to use it to again up all of your personal info and knowledge to each internet-connected system that you simply personal. That is each system with only one account!

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